Role OverviewThe ServiceNow Technical & Business Process Consultant will operate across both business process consulting and hands-on technical delivery. This is not an architecture-only or requirements-only position. The consultant must be comfortable working directly with business and technology stakeholders to understand operational challenges, improve processes, translate requirements into ServiceNow solutions, and personally configure, develop, test, troubleshoot, and implement those solutions.
What You Will Do
Serve as a hands-on ServiceNow Technical Consultant/Developer responsible for configuration, development, testing, troubleshooting, integrations, and deployment. Develop solutions using JavaScript, Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, REST/SOAP APIs, and ServiceNow workflow capabilities.
Why It Might Be a Fit
The ideal candidate can work across the full delivery lifecycle from process discovery and future-state design through development, implementation, analytics, and measurable business outcomes. Strong hands-on ServiceNow configuration, development, implementation, and troubleshooting experience. Ability to operate as both a Business Process Consultant and hands-on ServiceNow Technical Consultant/Developer.
Requirements
- Strong hands-on ServiceNow configuration, development, implementation, and troubleshooting experience.
- Ability to operate as both a Business Process Consultant and hands-on ServiceNow Technical Consultant/Developer.
- Strong experience with ITOM, Discovery, CMDB, Service Mapping, and CSDM.
- Hands-on HAM and SAM implementation experience.
- Strong JavaScript, Flow Designer, IntegrationHub, API, scripting, and integration capabilities.
- Experience configuring and troubleshooting MID Servers and ServiceNow Discovery.
- Experience with CMDB governance, IRE, data quality, and CI relationships.
- Experience with process analysis, current/future-state mapping, requirements gathering, stakeholder workshops, user stories, and acceptance criteria.
- Understanding of Now Assist, AI Agents, intelligent automation, or related ServiceNow AI capabilities.
- Strong client-facing communication, facilitation, analytical, consulting, and problem-solving skills.
- Ability to connect technical solutions to measurable business outcomes.
- Ability to independently own complex assignments through completion.
Benefits
- Competitive salary range: $160,000 - $170,000
- Base salary may vary based on factors such as location, skills, and relevant experience.
- Some positions may include additional compensation in the form of bonuses or commissions.
- Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability.
- Matched Retirement Savings, Wellness Program, Paid time off and much more!
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