Role OverviewThe Services Manager is a strategic role focused on developing, tracking, and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service and support.
What You Will Do
The ideal candidate will exhibit a passion for the customer, a positive motivational style that inspires all employees to become customer-focused, and a strong background in reporting analytics. The Services Manager will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports, and presentations.
Why It Might Be a Fit
The ideal candidate will have a passion for the customer, a positive motivational style, and a strong background in reporting analytics. The Services Manager will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports, and presentations.
Requirements
- Must be able to lead and communicate at a high level to Customer Support Staff, Production employees, Management, and Customers
- Responsible for learning how to read production schedules specific to OM partners and inventory reports
- Responsible for accuracy of on-hand inventory
- Maintain excellent working conditions, a safe work environment, and high morale within the plant
- Experienced in Microsoft Office is required
Benefits
- medical
- dental
- vision
- life
- disability
- All State
- Pre-Paid Legal
- 401(k) with company match
- paid vacation
- paid holidays
- childbearing and parental leave
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