Servicing Default Prevention Specialist I - Houston Office

Longbridge Financial, LLC (NMLS# 957935)
Houston, TX
Category Customer Service
Job Description
Longbridge Financial is a leading provider of home equity solutions for seniors. As a Servicing Default Prevention Specialist I, you will be responsible for handling outbound and inbound calls to assist borrowers or heirs in default education and explain their options on loan resolution.

Requirements

  • Handle outbound/inbound calls to assist borrowers or heirs in default education and explain their options on loan resolution
  • Communicate with borrowers or heirs to assist where needed
  • Educate borrowers or heirs on workout options
  • Communicate with interrelated departments within the company
  • Analyze and respond to subservicer or investor requests
  • Communicate with upper management on reputational risk issues

Benefits

  • Best-in-class health plans (medical, dental, vision, HSA, and FSA)
  • Generous Paid Time Off
  • Paid holidays
  • Company-paid life insurance
  • Competitive 401(k) match
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