Role OverviewThe Shelter Client Advocate is primarily responsible for representing homeless shelter residents at administrative hearings relating to their shelter residence and supporting the Program Director in advocacy services and program administration. Through the Shelter Client Advocacy program EDC monitors shelter conditions, ensures fair application of shelter rules, and defends residents who are at risk of being denied shelter services.
What You Will Do
The Advocate helps clients navigate the shelter grievance and arbitration process, works to resolve conflicts between residents and shelter providers, and brings empathy, respect, and sound judgement to every client interaction.
Why It Might Be a Fit
The role requires strong professional skills, sound judgment, and the ability to thrive in a fast-paced, collaborative environment. Success in this role requires empathy, professionalism, cultural competency, and a solutions-focused approach to problem-solving.
Requirements
- One (1) year of Shelter Client Advocacy experience or relevant experience working in/with a shelter agency/institution
- Experience working with a diverse population including those with mental health/physical disabilities, substance use issues, and survivors of intimate partner violence
- Knowledge of or demonstrated experience with housing support, mental health or substance use providers in San Francisco County (preferred)
- Experience providing assistance in a variety of settings (preferred)
- Fluency and ability to help clients in Spanish (preferred)
Benefits
- Hourly pay rate: $32.42 - $37.47
- Union benefits (National Organization of Legal Services Workers, UAW Local 2320, AFL-CIO)
- Hybrid work arrangement (2 days/week remote work after 30 days of employment)
- Paid time off (PTO)
- Paid holidays
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
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