Role OverviewThe Shelter Monitor provides primary support to clients in shelter facilities in the Housing and Homeless Services (HHS) Department. The position monitors daily shelter activities; enforces program rules and regulations; performs electronic bed assignment and shelter intake process; conducts hourly facility rounds, and conducts pertinent log entries and incident reports. The position provides a safe and orderly environment, follows emergency preparedness planning and policies; deescalates client behavior as needed, and addresses all shelter guests, staff team members, community stakeholders, funders, and vendor partners in a professional, trauma-informed, and housing first approach.
What You Will Do
Perform the computer/web-based bed check-in and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed. Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or web-based systems according to protocol. Provide urgent reports directly to the supervisor or manager via phone, when necessary, all potential or existing program concerns or emergencies related to clients, staff, and/or facility safety/security.
Why It Might Be a Fit
The Shelter Monitor requires knowledge of principles and processes for providing excellent customer service, skilled in the use of computers, and experience in the human service or customer service field, preferably with persons who have experienced homelessness.
Requirements
- High School diploma or GED required
- Six months experience in the human service or customer service field, preferably with persons who have experienced homelessness
Benefits
- Robust Professional development and training opportunities
- Medical, prescriptions, dental and vision insurance
- Retirement savings plan with company match
- Company-paid and supplemental life insurance
- Short Term/ Long Term disability
- Group Life Insurance and AD&D
- Other Volunteer Insurance Benefits
- Flexible spending accounts
- Paid vacation, sick and personal leave
- 11 paid holidays
- Tuition reimbursement
- Employee referral bonus program
- Parenting leave
- Pet’s Insurance
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