Role OverviewAs a Shift Lead at Goodwill Industries of the Greater Chattanooga Area, you will support the organization's mission, vision, and values by maintaining confidentiality, providing excellent customer service, and supervising store personnel. You will also develop and train store associates for career growth within the organization.
What You Will Do
Your main responsibilities will include supervising store personnel, developing and training associates, maintaining agency and employee confidentiality, and providing excellent customer service. You will also be responsible for resolving complaints, communicating with the management team, and maintaining overall store appearance and housekeeping.
Why It Might Be a Fit
To be a successful Shift Lead, you will need to have excellent oral and written communication skills, interpersonal skills, and the ability to adapt to growth and a changing environment. You will also need to be proficient in Microsoft Office and have reliable transportation and communication.
Requirements
- High School degree or GED
- Prior retail experience or customer service/relations experience
- 6 months supervisory experience
- Excellent oral and written communication skills in English
- Interpersonal skills
- Bilingual a plus
- Proficient in Microsoft Office
- Ability to adapt to growth and a changing environment
- Reliable transportation and communication
- CPR and First Aid certifications
Benefits
- Employee discount
- 401K and Roth retirement plans with matching contribution after eligibility
- Dental and vision insurance - Company Paid for employee
- Basic life insurance – 1.5 times salary, Company Paid for employee
- Primary Care through TextCare- Company Paid for household
- Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
- Medical Insurance and Health Savings Account
- Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year
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