Role OverviewAs a Shift Lead at FatCats, you'll be at the forefront of ensuring our guests have an amazing experience while keeping the team engaged and motivated. You'll support daily operations, lead by example, and help drive the team toward meeting goals.
What You Will Do
You'll coach team members, assist guests, handle challenges, monitor financial objectives, track labor costs, and encourage upselling to maximize revenue.
Why It Might Be a Fit
You'll need strong leadership skills, organizational skills, and problem-solving skills to maintain a professional atmosphere and address team strengths, concerns, and development opportunities.
Requirements
- Lead and motivate the team during shifts
- Facilitate pre-shift meetings
- Resolve guest concerns quickly and professionally
- Oversee daily operations
- Foster a collaborative environment
- Maintain strong organizational and problem-solving skills
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