Shift Supervisor - Full-Time

Blue Bottle Coffee
New York, NY
Category Hospitality
Job Description
At Blue Bottle, our mission is to connect the world to delicious coffee. From seed to cup, we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people, the company, and our planet.

Requirements

  • Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives
  • Support ongoing operations and continuous improvement within the cafe
  • Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency
  • Execute essential operational support duties such as ordering, receiving, and managing inventory
  • Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation
  • Facilitate the onboarding and training of new team members, ensuring seamless integration into the team
  • Assume responsibility for cash handling and daily deposits
  • Promptly address guest concerns within the Cafe
  • Report incidents of illness and injury as per protocol
  • Provide guidance to team members on new menu offerings and operational procedures
  • Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives
  • Consistently prepare and serve beverages and food items to the highest quality standards
  • Take charge of supervising high-performing team members
  • Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement, and lead with Omotenashi in mind
  • Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee
  • Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

Benefits

  • Comprehensive health, dental, and vision coverage for eligible employees starting on your first day
  • Best-in-class coffee training and continuing education
  • Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
  • 401(k) plan
  • Paid time off & paid volunteer hours
  • 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise
  • 2 free drinks during shifts for cafe team members
  • Flexible spending account & commuter benefits
  • Employee Assistance Program
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