Role OverviewThe Shift Supervisor is responsible for overseeing the policies, procedures, and operations of the gaming room during their shift. They must ensure fair play, accuracy in payouts, and compliance with gaming regulations. The supervisor must also maintain a safe and secure environment for guests, employees, and assets.
What You Will Do
The Shift Supervisor will facilitate the daily count procedure, close the room according to property and state guidelines, and make final decisions on gaming-related rulings. They will also oversee the operation of poker and table games, monitor gaming floor activity, and adjust staffing levels and game offerings as needed.
Why It Might Be a Fit
To be successful in this role, you must have demonstrated management and leadership skills, excellent verbal and written communication skills, and excellent interpersonal and customer service skills. You should also have knowledge of gaming computer systems, programming, and maintenance, as well as gaming regulations and compliance requirements.
Requirements
- High school diploma or equivalent required
- Associate's Degree in Business Administration, Hospitality Management, or related field preferred
- Three to five years of progressive experience in gaming operations management
- Must obtain valid gaming license, where applicable
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