Role OverviewA Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
What You Will Do
Work effectively with store management and store crews, supervise the store's crew through assigning, directing and following up of all activities, and effectively communicate information both to and from store management and crews. Assist customers with their questions, problems and complaints, promote CVS customer service culture, and handle all customer relations issues in accordance with company policy. Price merchandise, stock shelves, execute displays, sign and inventory of weekly, promotional, and seasonal merchandise, and reset departments following POGs.
Why It Might Be a Fit
This role requires deductive reasoning ability, analytical skills, computer skills, advanced communication skills, and supervision skills. The ability to work a flexible schedule, including early morning, overnight and weekend shifts, and to work overtime as needed is required. Experience as a retail supervisor is preferred. The position offers a comprehensive and competitive mix of pay and benefits including dental, vision, wellness resources, employee discounts, and access to certain voluntary benefits.
Requirements
- Deductive reasoning ability, analytical skills and computer skills
- Advanced communication skills and supervision skills
- Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Benefits
- Dental insurance
- Vision insurance
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
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