Role OverviewA Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
What You Will Do
Work effectively with store management and store crews, supervise the store’s crew through assigning, directing and following up of all activities, and effectively communicate information both to and from store management and crews. Assist customers with their questions, problems and complaints, promote CVS customer service culture, and handle all customer relations issues in accordance with company policy.
Why It Might Be a Fit
This role requires deductive reasoning ability, analytical skills, computer skills, advanced communication skills, and supervision skills. You must be able to work a flexible schedule, including some early morning, overnight and weekend shifts, and to work overtime as needed. Experience as a retail supervisor is preferred but not required.
Requirements
- Deductive reasoning ability, analytical skills and computer skills
- Advanced communication skills and supervision skills
- Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Benefits
- Dental insurance
- Vision insurance
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
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