Shift Supervisor

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

What You Will Do

Work effectively with store management and store crews, supervise the store's crew through assigning, directing and following up of all activities, and effectively communicate information both to and from store management and crews. Assist customers with their questions, problems and complaints, promote CVS customer service culture, handle all customer relations issues in accordance with company policy, and maintain customer/patient confidentiality. Price merchandise, stock shelves, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise, execute the display and maintenance of off-shelf merchandise, and reset departments following POGs.

Why It Might Be a Fit

This role requires deductive reasoning ability, analytical skills, computer skills, advanced communication skills, and supervision skills. The ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise is essential. Experience as a retail supervisor is preferred. The position offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.

Requirements

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs