Role OverviewThis position is in a diesel shop environment. The Shop Customer Service Representative will act as a liaison between shop management, external vendors, and category management. They will review, update, and make data entries related to shop cost and supply on parts in a computerized maintenance management system (CMMS).
What You Will Do
The Shop Customer Service Representative will communicate with vendors via phone, email, and in person about preauthorized repairs, including shipping parts, creating purchase orders, and closing final invoices. They will also perform inventory control, monitor work orders, and create and close purchase orders.
Why It Might Be a Fit
The ideal candidate will have 2 years of customer service experience, strong computer skills, and excellent verbal and written communication skills. They will be able to work a variety of shifts, including days, and occasional after-hours and/or weekends.
Requirements
- 2 years of customer service experience
- Strong computer skills, including Microsoft Office
- Available to work a variety of shifts, including days, and occasional after-hours and/or weekends
Benefits
- Pay starts at $22.10/hour
- Full health insurance benefits on day one
- Life and disability insurance
- Earn up to 13 days PTO your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
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