Showroom Host - Part Time (Horseshoe LV)

Requirements

• Monitor the quality of service to customers attending shows/events
• Assist in shows/events preparation and conclusion
• Ensure operational efficiency and the highest level of customer service
• Scan show tickets
• Escort guests to their assigned section
• Secure the venue during a show performance
• Attend pre-shift meeting with Showroom Supervisor
• Work directly with Showroom Supervisor to ensure policies and procedures are correctly executed
• Work directly with Box Office to handle VIP & VVIP guests
• Exhibit sound judgement when making decisions that affect the flow of customers
• Ability and willingness to work any assignment
• Understand and perform duties of assignment
• Monitor physical surroundings for safety, cleanliness and functionality
• Respond quickly and courteously to patrons’ needs, questions, comments, or concerns
• Actively assist with established Front of House emergency procedures
• Assist House Manager with procedures for injuries, medical problems, etc.
• Assist patrons with ADA / special needs
• Ability to write show reports
• Ability to read event ticket (visual acuity corrected to read as small as 11-font print) in dim lighting with use of flashlight
• Ability to provide accurate knowledge to patrons regarding venue logistics

Benefits

• We are a team of the smart and sophisticated who entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines