Signature Treasury Support Coordinator

Requirements

• Serve as the dedicated coordinator for assigned client(s) and the point of contact for internal departments to support servicing and maintenance of treasury products.
• Builds a relationship with assigned client(s) and internal dedicated partners.
• Communicates effectively with all levels of external client participants and internal U.S. Bank partners, establishing and maintaining positive working relationships.
• Leads projects for assigned clients ensuring participation from external and internal partners, assigned tasks completed on time, and management of project to completion.
• Manages multiple requests and deadlines simultaneously, set priorities and adapts to changing conditions.
• Responds and tracks unique client needs and situations to affect a positive outcome when presented with obstacles and challenges.
• Adapts and translates processes for clients and apply them to actionable and practical plans within a client profile.
• Creates, prepares documentation, and processes maintenance requests for Treasury Management products.
• Plans, organizes, and coordinates tasks to meet deadlines with assigned technical and operational groups throughout department while ensuring a superior client onboarding.
• Provides accurate complete information to establish products and services on back-end systems.
• Follows up with the client to ensure proper set-up of the products and services, taking responsibility to answer questions.
• Utilizes client profile and available automations to determine scope of requested services and provide accurate complete information to complete maintenance and servicing for treasury management products and services.
• Participates in and contribute to projects for organizational initiatives, taking an active approach in identifying and recommending improvements to existing processes and products.
• Provides guidance to peers and shares best practices to enhance the client experience.
• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law