SilverLake Deposits - Technical Support Representative III

Jackhenry
Any Location, MO
Category Customer Service
Job Description
As a SilverLake Deposit Technical Support Representative, you will provide product support to customers via the telephone and/or internet. Using product knowledge to provide the highest level of service to resolve the customer's issue and restore the customer to fully functioning status, while strengthening the customer Jack Henry customer relationship.

Requirements

  • Minimum of 4 years' experience in a financial institution or technical support role
  • Experience with Silverlake, Jack Henry Software
  • Ability to be self-motivated and work independently
  • Able to use support tools to identify or recreate customer issues
  • Able to identify and resolve application and service issues
  • Able to provide outstanding customer service as set forth by corporate policies and standards

Benefits

  • Outstanding benefit programs to ensure the physical, mental & financial well-being of our people
  • Culture of Commitment, which recognizes the value of our associates and believes much of our company's strength and success depends on their well-being
]]>