Role OverviewThe Site Experience & Operations Manager is the on-site leader at one of NetJets' high-visibility airports, responsible for ensuring reliable, coordinated, and exceptional service delivery for Owners. This role provides a single point of accountability for daily execution by working closely with airport stakeholders, local vendors, and internal teams to keep operations running smoothly and to resolve issues before they affect the Owner experience.
What You Will Do
Operational Leadership & Daily Execution, Airport Stakeholder Coordination, Operational Reliability & Consistency, Vendor & Partner Performance Oversight, Cross-Functional Communication & Issue Resolution, Reporting & Site Insights
Why It Might Be a Fit
This role requires strong understanding of FBO operations, airport environments, and aviation service delivery requirements, ability to oversee complex, fast-moving on-site operations, and maintain professional, productive working relationships with airport stakeholders, local vendors, and internal partners.
Requirements
- Bachelor's in Hospitality or Business
- 6-8 years of experience
- Strong understanding of FBO operations, airport environments, and aviation service delivery requirements
- Ability to oversee complex, fast-moving on-site operations with competing priorities
- Ability to maintain professional, productive working relationships with airport stakeholders, local vendors, and internal partners
Benefits
- Medical, Dental, and Vision benefits
- Healthcare Advocacy
- Employee Assistance Program
- Flexible Spending Accounts
- Health Savings Account with annual employer contribution
- Wellness Programs & Discounts
- Paid Time Off
- Parental Leave of Absence
- Life and Accident Insurance
- Voluntary benefits (financial protection plans)
- 401(k) plan, with 67% of every dollar you contribute matched by NetJets
- Short and Long-Term Disability
- Legal Plan
- Identity Theft Protection Plans
- Pet Insurance
- Family & Caregiving Support
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