Role OverviewThe Site IT Support Site Specialist will assist with help desk activities, troubleshoot problems, and work with end-users to resolve issues. They will also assist with setup and installation of PCs, laptops, printers, and peripherals, and maintain hardware and software inventories. This individual will work with central infrastructure and security teams to resolve issues and address site problems.
What You Will Do
The Site IT Support Site Specialist will leverage their technical skills to resolve tickets and problems, determine the root cause of problems, and work with end-users to ensure proper training. They will also document all systems, SMEs, and system connectivity, and maintain support agreements on pertinent technologies.
Why It Might Be a Fit
The Site IT Support Site Specialist will work with Enterprise Security to mitigate site-specific opportunities, develop site support SMEs, and establish comprehensive training programs. They will also drive continuous improvement at the site through technology innovation and process optimization.
Requirements
- Bachelors in business, IT or similar discipline, or commensurate equivalent work experience in a technology field
- Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning
- Exceptional written and oral communication skills
- Experience within, or supporting, a manufacturing environment
- Experience in managing cross-functional teams and processes
- In-depth knowledge of Microsoft operating systems and networking protocols
- Knowledge of computer hardware, networking and system administration
- Experience with both IT and OT/Process Control environments
- Extensive application support experience with MS Office
- Familiarity with the fundamental principles of ITIL
- Experience with system backup and administrative tasks
- Preferable experience with OSIsoft PI, Majiq Elixir, IBM Maximo, QISOFT
Benefits
- Medical, Dental, & Vision coverage
- Health Savings Account (HSA) option with company contribution
- 401k plan & generous company match
- Short- & Long-Term Disability coverage (company paid)
- Life Insurance & AD&D coverage (company paid)
- Employee Assistance Program
- Great Paid Time Off policy
- 9 paid holidays
- Gym reimbursement program
- Quality time invested in your training and development
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