Site Reliability Engineer II

Mastercard Digital Enablement Services (MDES) is seeking a Site Reliability Engineer II to help ensure the reliability, scalability, and performance of our digital payment platforms. This role partners with Software Engineering, Infrastructure, and Operations teams to improve system health, automate operational processes, and support highly available services.

What You Will Do

Support the reliability, availability, and performance of production applications and services. Implement and maintain observability solutions, including monitoring, dashboards, alerts, logs, and metrics. Troubleshoot and resolve application, infrastructure, and performance-related issues.

Why It Might Be a Fit

The ideal candidate is passionate about solving technical challenges, improving system reliability, and continuously learning new technologies in a fast-paced environment.

Requirements

• Experience supporting cloud-based applications, web applications, or distributed systems.
• Experience with monitoring and observability tools such as Dynatrace, Splunk, Grafana, Datadog, or similar technologies.
• Experience with scripting or programming languages such as Python, Java, Bash, or similar.
• Knowledge of Linux/Unix operating systems and basic network troubleshooting.
• Understanding of cloud platforms such as AWS, Azure, or GCP.
• Familiarity with CI/CD tools and practices.
• Experience troubleshooting technical issues and participating in incident resolution.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.
• Demonstrates initiative, ownership, and a continuous learning mindset.

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement