Role OverviewAs a Lead Engineer – Technical Services, you will provide guidance, training, and technical support to associate engineers and engineers on the technical service team. You will lead teams to the design and development of information technology architecture for internal and/or external clients.
What You Will Do
Interfaces with internal and external clients to provide field support for successful project completion. Provides feedback to program leadership regarding system performance and end-user comments. Leads teams to design and development of information technology architecture.
Why It Might Be a Fit
Requires broad and deep technical knowledge and experience across varying infrastructure requirements, development, design, and re-engineering. Provides expertise for resolving technical problems, troubleshoots product and modifies product to customer requirements.
Requirements
- Bachelor’s Degree - Engineering discipline
- Licenses/Certificates/Designations - IT industry networking certifications such as CCNA or CCDA; or CTS, CTS-I, or CTS-D
- 3+ years technical services experience
- 3+ years required troubleshooting network security configurations and protocols and have experience with third-party control integration (AMX, Crestron, etc.)
- Network security concepts (802.1x, RADIUS, Security Certificate Management)
- Possess a customer-centric mindset
- Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
- Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility
- CompTIA certifications such as Network+ and Security+ preferred
Benefits
- paid time off
- medical
- dental
- vision coverage
- retirement savings plans
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