Role OverviewLeads IT support at the site level, handling escalated tickets and critical system issues, and mentors junior engineers.
What You Will Do
Ensures operational uptime and reliable IT services, provides comprehensive IT support for TSA airport staff, and evaluates service performance.
Why It Might Be a Fit
Requires 6 years of experience in IT support, expert-level IT field support and leadership skills, and advanced proficiency in mobile device support and deployment strategies.
Requirements
- High School with 6 - 9 years (or commensurate experience)
- 6 years experience in IT support
- Expert-level IT field support and leadership skills
- Advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
- Ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
- Leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
- Skill in applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
- Exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
- US citizenship is required to attain and maintain a DHS/TSA clearance
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- 401(k) or other retirement plan
- Paid time off
- Paid holidays
- Salary range: $82,000.00 - $95,000.00 /Yr.
]]>