SMA Family Access Manager - Dallas, TX

The Family Access Manager (FAM) is responsible for engaging cross-functional stakeholders to support patients getting started and staying on rare disease therapies. The FAM will get to the root of any logistical and/or non-clinical issues impacting treatment initiation and ongoing therapy.

What You Will Do

Support patients/families to work through the steps required to gain access to therapy, play the role of patient advocate in cross-functional meetings, and work cross-functionally to identify and support the resolution of patient access barriers.

Why It Might Be a Fit

The ideal candidate will have a passion to empower and educate patients and their sites of care through a dynamic treatment journey, and have the desire to collaborate within a matrix team and at times lead without authority.

Requirements

• 5+ years’ business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement
• A successful record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement
• Experience with physician-administered drugs (PADs)/biologics and various outpatient sites of service
• Seasoned, mature pharmaceutical professional with a comprehensive understanding of field / patient reimbursement, charitable funding, non-profit organizations
• Experience leading cross-functionally and influencing without authority
• Case management or experience supporting patients/caregivers directly a plus
• Must be familiar with relevant legal and regulatory environment in biotech industry
• Strong EQ, communication, listening skills and empathy skills required- Bilingual (Spanish) is a plus
• Effective at managing complex individualized cases
• Must be comfortable spending 60% of their time traveling
• Driving is an essential duty of the job; candidates must have a valid driver’s license and an acceptable driving record according to Biogen policy to be considered

Benefits

• Medical, Dental, Vision, & Life insurances
• Fitness & Wellness programs including a fitness reimbursement
• Short- and Long-Term Disability insurance
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
• Up to 12 company paid holidays + 3 paid days off for Personal Significance
• 80 hours of sick time per calendar year
• Paid Maternity and Parental Leave benefit
• 401(k) program participation with company matched contributions
• Employee stock purchase plan
• Tuition reimbursement of up to $10,000 per calendar year
• Employee Resource Groups participation