SNAP Supervisor - Holyoke

The Department of Transitional Assistance is seeking inclusive leaders for the position of Supplemental Nutritional Assistance Program (SNAP) Supervisor. Our ideal candidate will provide daily supervision of the SNAP unit, ensuring all staff are motivated and empowered, and are administering programs and services efficiently, accurately and effectively with a high level of customer service.

What You Will Do

Set clear expectations and develop techniques to guarantee the unit performs timely and accurate delivery of benefits and services and ensures a high level of customer service is always maintained. Utilize systems, tools, data, and observation to assess and document staff’s performance, strengths, and areas for growth.

Why It Might Be a Fit

Must be highly self-motivated and possess the ability to manage, motivate and encourage staff. Demonstrated knowledge of DTA benefits and services including eligibility requirements. Experience with Electronic Document Management (EDM). Demonstrated aptitude for and sensitivity in working with clients with barriers and disabilities, and the ability to implement Department policies in an accurate and timely manner.

Requirements

• Knowledge of the principles, practices and techniques of supervision and performance evaluation.
• Strong written and oral communication skills.
• Ability to maintain accurate records on information provided either orally or in writing and prepare clear, concise, logical narratives.
• Knowledge of referral sources available for providing services to clients.
• Understanding of the social and economic problems of the diverse client population and the related impact on employability and self-sufficiency.
• Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities and the administering of program benefits.
• Ability to gather and assemble items of information in accordance with established procedures through interviewing and observing individuals and by examining records and documents.
• Ability to perform, understand and explain mathematical computations with accuracy as it relates to benefit calculations and data and reports.
• Ability to determine the applicability of client data, to draw conclusions and to make appropriate recommendations.
• Ability to deescalate volatile and heightened situations and interactions.
• Ability to establish and maintain harmonious working relationships.
• Ability to exercise sound judgment, including the exercise of discretion in handling confidential information.
• Ability to assess and prioritize tasks and demonstrate problem solving skills.

Benefits

• Comprehensive Benefits
• An Equal Opportunity / Affirmative Action Employer
• Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
• The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.