Social Media Specialist

Leslie's Poolmart, Inc.
Phoenix, AZ
Category Marketing
Job Description
The Social Media Specialist role is responsible for monitoring, managing, and responding to customer reviews across all social media and review platforms, analyzing feedback to identify trends, themes, and opportunities to improve the customer experience.

Requirements

  • 2+ years of experience managing social media, online reviews, or customer engagement platforms
  • Strong written communication and customer service skills
  • Ability to respond professionally to both positive and negative customer feedback
  • Experience with reporting tools such as Excel, Google Sheets, or business intelligence platforms
  • Strong analytical, organizational, and problem-solving skills

Benefits

  • Comprehensive and flexible suite of benefits package
  • 401K with company match
  • Team member discounts
  • Rewards for top performers
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