Social Media Support Specialist

Replit
Foster City, CA
Category Marketing
Job Description
Replit is a company focused on making software creation accessible through AI. This role is for a Social Media Support Specialist, responsible for managing social media presence, community interaction, and technical support to developers. The role involves responding to inquiries, monitoring channels, and collaborating with other teams to ensure a positive user experience.

Requirements

  • 2+ years of social media support experience
  • Experience with support platforms (Zendesk), payment systems (Stripe), and ticketing workflows
  • Strong written communication skills
  • Understanding of developer communities
  • Ability to work efficiently in fast-paced environments

Benefits

  • Competitive Salary & Equity
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Commuter Benefits
  • Monthly Wellness Stipend
  • Autonoumous Work Environement
  • In Office Amenities
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