Role OverviewThe Software Support Analyst will function as a subject matter expert on core business functions, processes, workflows, configuration and product support for the business units utilizing the Alliance Claims System. The Analyst will provide a collaborative conduit between the ACS users and the Application Development Team.
What You Will Do
Support end users of the system via our KACE ticket system, phone, or in person, and communicate technical and procedural issues and solutions in non-technical terms to the business unit.
Why It Might Be a Fit
The ideal candidate will have a strong understanding of SQL, experience with customer support, application development, and database development in SQLServer (and/or Oracle), and excellent oral and written communication, presentation, organizational and interpersonal skills.
Requirements
- Graduation from Community College/Technical School with a major in computer science, information technology, or related field and four (4) years of experience with analysis, design, development, and testing of applications or reports and dashboards.
- Bachelor’s degree in computer science, information technology, or related field or bachelor’s degree related to the functional unit supported and two (2) years of experience with analysis, design, development, and testing of applications or reports and dashboards.
Benefits
- Medical, Dental, Vision, Life, Long Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
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