Software Support Engineer I

The Software Support Engineer I serves as a frontline technical resource to provide support, identify, troubleshoot, and resolve technical issues relating to software implementation, function, and upgrades of internal systems for our stores and support departments in real time.

What You Will Do

Provide technical support, troubleshoot, diagnose, and resolve technical issues; use best practices and collaborate across teams as needed to meet store and support needs.

Why It Might Be a Fit

Must be eligible for rehire if previously employed by In-N-Out Burger; previous or current employment with In-N-Out Burger highly preferred; former In-N-Out associates are strongly encouraged to apply.

Requirements

• In-N-Out Burger Store experience: Active associates must be a Level 3 or higher to apply
• OSC, IT, technical, computer, or troubleshooting experience preferred
• Experience with Technical Support/Help desk preferred
• Associates must be in good standing (no written warnings within the last 6 months, 1 year preferred)
• Bachelor’s degree in Information Systems Management, Computer Science, Business or Engineering preferred
• 1+ year of experience in software development, programming, technical support, or quality assurance (preferred)
• Understanding of PowerShell, Windows desktop operating systems
• Experience in business processes related to human resources, payroll, accounting, and inventory (preferred)
• Basic proficiency in the following software and/or technology is preferred: Microsoft Office, PowerShell Scripting, Windows Desktop Operating Systems, VS CODE, Git and Git Hub, HTML, CSS, Java Script, SQL, Oracle Visual Builder Studio, Oracle Integration Cloud

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• FSA’s
• 401(k)/Profit Sharing Plan
• Adoption Assistance
• Education Reimbursement
• Supplemental Health Plans
• Pet Insurance