Software Support Engineer

ibml
Birmingham, AL
Job Description
The Software Technical Support Specialist provides software technical support for multiple end-users and partners, resolving customer's issues via phone calls and emails to ibml's 24-hour help desk.

Requirements

  • Bachelor's degree in Computer Science or other technical discipline or equivalent work experience
  • 3+ years in a technical information technology role, software support role, or other related experience
  • Working knowledge of Microsoft Office Suite, PC operating systems, software applications and basic knowledge of computer networking
  • Good problem solving and troubleshooting skills
  • Strong attention-to-detail and follow-up
  • Customer focused and result-oriented
  • Strong oral and written communication
  • Willing to work and coordinate with others while building and maintaining effective working relationships
]]>