Software Support Lead

ENFOS, Inc.
Any Location, IL
Job Description
ENFOS is seeking a technically oriented Software Support Lead to own and elevate our customer support operations for our Environmental Obligation Subledger Accounting Platform. You'll translate complex customer issues, product feedback, and technical challenges into actionable resolutions, knowledge resources, and product improvements.

Requirements

  • 5+ years of technical support or customer success experience in a SaaS environment
  • 2+ years in a leadership or team management capacity
  • Experience managing complex technical escalations and serving as a subject matter expert
  • Bachelor's degree or equivalent experience (Information Systems, Finance, Accounting, or related field preferred)
  • Exceptional analytical, troubleshooting, and problem-solving skills with ability to diagnose root causes
  • Excellent communication and interpersonal skills, with ability to explain technical concepts to non-technical audiences
  • Proven track record of building support documentation, knowledge bases, and enablement resources
  • Experience with support ticketing systems, knowledge management platforms, and customer success tools
  • Demonstrably self-motivated, pro-active, and endlessly curious

Benefits

  • Salary range: $110,000 - $130,000
  • A discretionary bonus typically paid annually
  • Stock Options granted at time of hire and periodically based on performance
  • Comprehensive Benefits Package (401k, Medical, Dental, Vision)
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