Software Support Specialist

Relativity Space
Long Beach, CA
Job Description
At Relativity Space, we’re building rockets to serve today’s needs and tomorrow’s breakthroughs. We’re seeking a Support Specialist to join our Enterprise Application Software team with a primary focus on providing frontline support for our software systems and end users.

Requirements

  • Serve as first-line support for enterprise system issues and user inquiries
  • Monitor and respond to support tickets, ensuring timely triage
  • Troubleshoot user issues & system errors
  • Document solutions and maintain knowledge base articles
  • Assist with system configurations, user setup, and user testing sessions
  • Collaborate with Software Engineers, Product Managers, and Solution Architects

Benefits

  • Generous Paid Time Off
  • Parental Leave
  • Annual learning and development stipend
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