Software Support Specialist

Join our team of growing Application Specialists to enhance your technical and communication skills, ultimately becoming an expert in Vista’s cinema software. You’ll get to and play a key role in installing, configuring, and supporting software. This fast-paced role requires a self-motivated problem-solver who can prioritize multiple tasks, troubleshoot and resolve technical issues efficiently, and communicate effectively with global teams.

What You Will Do

Take ownership of investigating, tracking, finding solutions, and resolving technical support issues and questions, including testing solutions before deploying to production, understanding program code and error logs, and logging software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles. Install and configure Vista Group software remotely and onsite as part of troubleshooting and resolving issues or onboarding as needed.

Why It Might Be a Fit

You'll gain valuable experience working with different teams, expanding your skill set, and contributing to impactful projects. You'll have the opportunity to grow your expertise, collaborate with industry leaders, and make a real impact on the customer experience.

Requirements

• Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers
• Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
• Strong analytical/critical thinking skills and problem-solving abilities
• Friendly, positive personality and excellent interpersonal skills
• Creativity in using technology to find and measure meaningful results

Benefits

• Flexible schedules and work remote 50% of the time!
• 4.5 Day work week (1/2 day Fridays)
• Medical, Dental and Vision coverage
• 401(k) with company match
• Generous Time Off (Paid Vacation, Sick Leave, Maternity/Paternity Leave)
• Great office culture with organized social outings and activities
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Free Food & Snacks
• Sponsored social events
• Work From Home/Office (50/50)