Role OverviewCAMP Systems is seeking a Software Support Technician to provide remote software system support, identify system improvements, and train end users. The successful candidate will be able to work independently with a high degree of productivity and reliability.
What You Will Do
Troubleshoot software issues, provide Tier I support, and escalate incidents to senior support engineers. The role also involves consulting customers on software use, creating working documents, and adhering to software maintenance agreements.
Why It Might Be a Fit
The ideal candidate will have the ability to multitask, work in a fast-paced environment, and possess strong technical skills, including knowledge of Microsoft Server and Windows operating systems, and experience with system administration and hardware/software troubleshooting.
Requirements
- Associate degree or equivalent from a two-year college/technical school
- Minimum of two (2) years related experience and/or training
- Ability to multitask and work in a fast-paced environment
- Exposure/experience in preparing and presenting basic software training information
- Knowledge and/or experience of aviation industry a plus
- Bilingual a big plus (Spanish preferred)
- Knowledge of and/or experience in accounting processes strongly preferred
- Knowledgeable in current networking standards
- Familiar with system administration
- Fluent with Microsoft Server and Windows operating systems
- Knowledge of accounting systems a plus (i.e., Quick Books, Great Plains)
- Knowledge of client/server software systems, SQL, and Oracle database systems a plus
- Intermediate to advanced knowledge of Microsoft Office including Outlook and Excel
- Hardware/Software troubleshooting experience in environments servicing local and remote users
- Experience with Quantum Control a major plus
Benefits
- Dental insurance
- Vision insurance
- Other benefits not explicitly mentioned
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