Software Support Tier I

RedSail Technologies
Spartanburg, LA
Job Description
The Software Support Tier I serves as the Company’s first point of contact for incoming customer calls regarding the Company’s products, equipment and services. Positive interaction with customers and timely resolution of issues are critical components of the position.

Requirements

  • Associate degree in computer science, business management or related field preferred
  • High school diploma or equivalent required with experience as a Pharmacy Technician or support technician in call center
  • Strong oral and written communication skills
  • Strong interpersonal, active listening, de-escalations, and empathic skills
  • Strong analytical and problem-solving skills
  • Ability to work as part of a team and collaborate effectively with coworkers
  • Working knowledge of Microsoft Office Suite of Products
  • Self-motivated to become more knowledgeable about the Company’s products and services, as well as the pharmaceutical industry
  • Proven ability to balance, prioritize and organize multiple tasks
  • Ability to prioritize and complete all work tasks with minimal supervision
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