Role OverviewAs a Technical Account Manager at Axon, you'll be embedded inside law enforcement agencies as the person they trust most. You'll own the relationship, deployments, and outcome. You'll operate independently with real accountability and visibility, contributing to enhancing public safety and saving lives.
What You Will Do
Serve as the primary technical point of contact for assigned agencies, diagnose and resolve complex technical issues, lead technical troubleshooting efforts, and manage escalations. You'll also partner with deployment teams, support successful onboarding, and help customers adopt new capabilities.
Why It Might Be a Fit
This role requires strong troubleshooting and root-cause analysis skills, ability to communicate effectively with technical and non-technical stakeholders, and experience working across multiple teams to solve customer challenges. You'll also need to be able to work independently and collaborate closely with cross-functional teams.
Requirements
- Experience in technical account management, customer-facing technical delivery, deployment support, or similar roles
- Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments
- Strong troubleshooting and root-cause analysis skills
- Ability to communicate effectively with both technical and non-technical stakeholders
- Experience working across multiple teams to solve customer challenges and deliver successful outcomes
- Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments
- Strong organizational skills with the ability to manage competing priorities and customer needs
- Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately
Benefits
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Paid parental leave
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
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