Software Trainer - Customer Education

Weave
Lehi, UT
Category Education
Job Description
The Software Trainer plays a critical role in driving customer outcomes by ensuring businesses achieve measurable outcomes through effective adoption of Weave’s software, tools, and services.

Requirements

  • 3–5 years of experience delivering software or SaaS training to end user customers
  • Dental, medical, or health-tech industry experience
  • Strong presentation and facilitation skills; able to explain complex concepts simply and clearly
  • Software & consulting experience helping customers adopt SaaS tools to effectively assist them in running a more efficient and profitable business while driving better patient/customer experience
  • Experience designing and delivering virtual trainings using Zoom, Google Meet, Teams, or similar platforms
  • Excellent verbal and written communication skills and attention to detail
  • Strong emotional intelligence with the ability to read non-verbal feedback and sentiment
  • Experience handling escalated customers
  • Proven training/event management experience
  • Comfort working cross-functionally in a fast-paced, collaborative environment
  • Familiarity with CRM systems (Salesforce)
  • Passion for customer success and driving product adoption

Benefits

  • Medical Insurance
  • Health Insurance
  • Dental Insurance
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