Solution Consultant

WorkForce Software
Cary, NC
Job Description
Role Overview

The Solutions Consultant operates within Professional Services as a platform expert responsible for translating customer requirements into effective system configurations, implementation designs, and optimized platform solutions.

What You Will Do

Responsibilities include but are not limited to: Requirements Discovery & Solution Design, Platform Configuration & Implementation Support, Customer Engagement & Advisory, Cross-Functional Collaboration, and Continuous Improvement & Platform Expertise.

Why It Might Be a Fit

We are looking for a candidate with a strong understanding of SaaS implementation and configuration practices, ability to bridge technical and business discussions effectively, excellent written and verbal communication skills, analytical mindset with strong attention to detail, and experience working with configurable SaaS platforms.

Requirements

  • Bachelor’s degree in technology, Business Systems, Computer Science, or related field, or equivalent experience
  • 3+ years’ experience configuring SaaS platforms, supporting implementations, or similar technical delivery roles
  • Experience translating business requirements into technical configurations or solution designs
  • Strong understanding of SaaS implementation and configuration practices
  • Ability to bridge technical and business discussions effectively
  • Excellent written and verbal communication skills
  • Analytical mindset with strong attention to detail
  • Experience working with configurable SaaS platforms
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