Solution Operations Associate Director

The Solution Operations Associate Director plays a hands-on, tactical role at the intersection of product strategy, service operations, and client delivery. This position translates the strategy and direction for IQVIA information assets and solutions into clear, scalable operating processes that enable consistent execution across client service teams.

What You Will Do

Translate product strategy and business direction into scalable operating models, service processes, policies, and client-facing execution plans. Serve as the operational bridge across product, solutions management, account management, client service, and delivery teams to ensure alignment and consistent execution.

Why It Might Be a Fit

Strong operational mindset with experience evaluating operational performance, identifying and mitigating risks, improving processes, establishing cadences, and driving cross-functional decisions. Experience leading complex, cross-functional projects and partnering effectively with product, project management, and client-facing teams.

Requirements

• Bachelor’s degree
• 7+ years of experience in operations, product operations, client services, service delivery, information services, or a related field
• Demonstrated ability to translate product or business strategy into practical operational processes and customer-facing execution
• Strong operational mindset with experience evaluating operational performance, identifying and mitigating risks, improving processes, establishing cadences, and driving cross-functional decisions
• Experience leading complex, cross-functional projects and partnering effectively with product, project management, and client-facing teams
• Healthcare, life sciences, pharmaceutical, or healthcare data experience preferred
• Strong client orientation with experience incorporating customer feedback into improvements to products, services, or operating models
• Strong business acumen, communication, change leadership, problem-solving, and stakeholder management skills
• Management or team leadership experience with the ability to develop talent and build effective partnerships
• Naturally curious, proactive, and comfortable operating in an evolving and sometimes ambiguous environment
• Knowledge of IQVIA information assets, databases, and products is preferred but not required

Benefits

• Health and welfare benefits
• Other benefits