Solution Support Specialist

Brink’s Inc
Any Location, TX
Category Customer Service
Job Description
The Solution Support Specialist will work with customers to resolve technical issues, engage in training, and collaborate with cross-functional teams. The role requires providing top-quality support, researching issues, and working with Solution Engineers and Account Managers.

Requirements

  • Provide top quality support to customer requests for technical support via various support platforms
  • Actively engage in training end users on product use both over the phone and in person
  • Research log files for issues and escalate through the necessary internal channels
  • Assist Solution Engineers/Account Managers with the daily management of existing customers
  • Test end user functionality and aid in rolling out new versions to customers
  • Record all customer interaction within Salesforce’s Service Console
  • Work collaboratively within a cross functional team using agile methodology

Benefits

  • Life Insurance
  • 401k Matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Employee Assistance Program
  • Flexible Work Arrangements
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