Role OverviewWe are looking for a Solutions Architect to join the AWS Bedrock Customer Success Engineering Escalations and Engagements Team (CSET-ENE). This is a customer-facing role, and our engagements often occur at the most difficult points in a customer's journey with our services. As a Solutions Architect on the team you will own technical investigations end to end for the engagements assigned to you: understanding what the customer experienced, determining root cause, explaining service behavior, and helping rebuild customer confidence after an event.
What You Will Do
You will communicate clearly, concisely, accurately, and in a timely manner. You will write Root Cause Analyses and customer messaging to a publishable bar, run technical meetings with customers and with internal teams, and consult on current and planned customer architectures.
Why It Might Be a Fit
This role requires emotional intelligence and judgment about how much detail an audience needs. You will also build internal software they write — investigation tooling, knowledge pipelines, automation that turns one engineer's expertise into the team's baseline.
Requirements
- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
]]>