Solutions Consultant - Pre Sales

Zendesk
Any Location, TX
Category Sales
Job Description
The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle, requiring both sales focus and technical savvy to sell to executives and convince C-level and director level executives of the technical merits of the software solution.

Requirements

  • 3+ years Presales experience
  • Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications
  • Experience mapping RFI/RFP requirements to software solutions
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Knowledge of SaaS Business applications
  • Knowledge of one or more of the following: Customer Service Software, ITSM, Data warehousing, Business intelligence, Workforce Management, QA, Integration & middleware, AI &/or Bots
  • Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies such as LLM and ChatGPT
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
  • Outstanding solution scoping abilities, using our existing solution and influencing new product development
  • Bachelor’s degree or equivalent experience is a must; graduate degree is a plus
  • Must be willing to travel (1-2x per month)
  • Obvious passion and people skills and an ability to work independently on multiple projects

Benefits

  • Bonus
  • Benefits
  • Related incentives
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