Solutions Consultant - Public Sector

Zendesk
Any Location, IL
Category Consulting
Job Description
At Zendesk, we're revolutionizing what's possible in Customer Experience (CX) and Employee Services (ES) for customers in the State, Local, and Education (SLED) space. As a Public Sector Solutions Consultant, you'll be at the forefront of transforming how leading government agencies leverage Zendesk's AI-powered platform.

Requirements

  • 3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, enterprise software environments, or equivalent experience in similar environments
  • Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value
  • Understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX
  • Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware
  • Strong analytical and storytelling abilities
  • Excellent interpersonal, communication, presentation, and writing skills
  • Bachelor’s degree or equivalent work experience (graduate degree a plus)
  • Willingness and ability to travel as required

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Bonus
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