Spa Coordinator

Requirements

• Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
• Schedule and confirm appointments for all spa/salon treatments; assist clients in selecting services.
• Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages and providing tours of sanctuary and locker room.
• Properly record all sales transactions and secure accurate payment.
• Manage client activity within SpaSoft system.
• Perform various accounting duties; i.e., credit card processing, room charges, gift card processing and activating.
• Perform opening and closing work per checklists.
• Promote retail sales of all spa products.
• Provide and maintain current information regarding spa staff, spa services, hours of operation, product lines, special events and promotions.
• Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service.
• Update Engineering department on any maintenance issues.
• Assist in maintaining the cleanliness of the Front Desk, Retail area, Reservation Room and surrounding areas.

Benefits

• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages