Spanish Bilingual Customer Retention Specialist - (Pacific Time Hours)

Trupanion
Seattle, WA
Category Accounting
Job Description
Trupanion is seeking a Spanish-speaking Customer Retention Specialist to deepen relationships with pet owners by educating them about the value of coverage and addressing their concerns. The role involves phone and email interaction, managing high call volumes, and providing excellent customer service in a fast-paced, remote environment. This position requires weekend availability and a reliable internet connection.

Requirements

  • Bilingual fluency in Spanish and English
  • 3 years of experience in customer retention, account management, or similar role
  • 1+ year of experience in customer service
  • Proven track record of customer retention and retention of services
  • Strong communication skills
  • Proficiency in using CRM systems

Benefits

  • Full medical, dental, and vision benefits
  • Paid time off and paid holidays
  • Sabbatical after 5 years
  • Pet health insurance for pet and cat
  • Volunteer opportunities
  • Free gym and dog walking services
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