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Spanish Bilingual Customer Retention Specialist - (Pacific Time Hours)
Trupanion
Seattle, WA
Category
Accounting
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Job Description
Trupanion is seeking a Spanish-speaking Customer Retention Specialist to deepen relationships with pet owners by educating them about the value of coverage and addressing their concerns. The role involves phone and email interaction, managing high call volumes, and providing excellent customer service in a fast-paced, remote environment. This position requires weekend availability and a reliable internet connection.
Requirements
Bilingual fluency in Spanish and English
3 years of experience in customer retention, account management, or similar role
1+ year of experience in customer service
Proven track record of customer retention and retention of services
Strong communication skills
Proficiency in using CRM systems
Benefits
Full medical, dental, and vision benefits
Paid time off and paid holidays
Sabbatical after 5 years
Pet health insurance for pet and cat
Volunteer opportunities
Free gym and dog walking services
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