Role OverviewThis position owns the end-to-end life cycle of all special orders, including custom embroidery, screen printing, and staff apparel programs. The Special Orders Operations Manager serves as the primary point of contact for schools, parents, staff members, vendors, decorators, and suppliers-providing exceptional bilingual (English/Spanish) service while ensuring operational excellence, accuracy, and on-time delivery.
What You Will Do
Manage all student and staff special orders from intake through fulfillment, coordinate special order workflow across Sales, Customer Service, Production, Inventory, Logistics, and Business Operations, and resolve escalated order issues proactively and efficiently.
Why It Might Be a Fit
The ideal candidate will have experience in operations, logistics, account management, special orders, project coordination, or customer operations, and be bilingual (English/Spanish).
Requirements
- 5+ years of experience in operations, logistics, account management, special orders, project coordination, or customer operations
- Bilingual (English/Spanish) required
- Experience in the apparel, uniform, or promotional products industry
- Experience managing custom decoration orders (embroidery, screen printing, etc.)
- Experience working with schools, parents, or educational organizations
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