Role OverviewThe Special Services Supervisor contributes to Ion Solar by assisting customers, sales representatives, and team members with special services related to the solar process. They lead by example, manage team tasks, and provide quality assurance and training to improve team performance.
What You Will Do
As a Special Services Supervisor, you will be responsible for leading by example, managing team tasks, and providing quality assurance and training to improve team performance. You will also handle customer escalations, support management decisions, and maintain a positive team culture.
Why It Might Be a Fit
To be successful in this role, you will need excellent management and supervisory skills, excellent verbal and written communication skills, and extensive knowledge of customer service procedures and principles. You will also need to be organized, able to resolve customer complaints, and able to coach and mentor.
Requirements
- Excellent management and supervisory skills
- Excellent verbal and written communication skills
- Extensive knowledge of customer service procedures and principles
- Organized with attention to detail
- Ability to resolve customer complaints and issues
- Ability to coach and mentor
- Proficient in Microsoft Office Suite or related software
Benefits
- Competitive wages
- Health/Vision/Dental Insurance
- 401(k)
- Paid time off and paid holidays
- Paid birthday off
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