Specialist, Customer Care

XPO
Any Location, TX
Category Customer Service
Job Description
As a Customer Care Specialist at XPO, you will investigate distressed shipment and cargo claim concerns, keep customers updated, and support customer shipment change requests. We look for employees who can communicate effectively in all situations and drive positive results.

Requirements

  • 1 year of related work experience
  • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications
  • High school diploma or equivalent work or military experience (preferred)
  • 3 years of customer service experience (preferred)
  • 1 year of transportation industry experience (preferred)
  • Available to work a variety of shifts
  • Familiar with CRM technology (e.g. Salesforce.com)
  • Able to identify and help implement continuous improvement solutions
  • Able to understand instructions and pre-established guidelines to perform required tasks

Benefits

  • Competitive compensation package
  • Full health insurance benefits available on day one
  • Life and disability insurance
  • Up to 13 days of PTO over the first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance
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