Role OverviewThe Specialist, IT – GxP Technical Support provides first-level helpdesk support for GxP-regulated and business-critical systems. This role supports end users while helping maintain a secure, compliant, and audit-ready IT environment.
What You Will Do
Troubleshoot incidents, fulfill service requests, support identity and access management, and document work in accordance with approved procedures, change control requirements, validation expectations, and applicable regulatory standards.
Why It Might Be a Fit
The ideal candidate will have experience supporting IT systems within a pharmaceutical, biotechnology, medical device, or other regulated environment, and will be able to manage multiple priorities while maintaining a high degree of accuracy, documentation quality, and compliance.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, Life Sciences, or related discipline
- 1-3 years of experience supporting IT systems within a pharmaceutical, biotechnology, medical device, or other regulated environment
- Experience supporting GxP-regulated applications, systems, equipment, or processes
- Experience supporting Windows 10/11, macOS, Microsoft 365, and enterprise endpoint technologies
- Experience with user lifecycle management, access provisioning, SSO, MFA, and identity platforms such as Okta, Active Directory, and Microsoft Entra ID
- Understanding of change management, incident management, deviation management, and CAPA processes within regulated environments
Benefits
- Competitive total rewards package
- Equity participation
- 401(k) matching
- Excellent health benefits
- Bonuses (short-term incentives)
- Paid vacation and holidays
- Global shutdown days between Christmas and New Year’s
- Wellness resources and employee support programs
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