Role OverviewThe Sportsbook Supervisor will be the face of the retail operation, providing high-level customer service to regulars and novice bettors, and ensuring a welcoming environment for all. They will also be responsible for operational cost management, inventory control, and strategic initiatives to promote the sports book.
What You Will Do
The Sportsbook Supervisor will help the Book Manager maximize profitability, manage labor costs and inventory, hold meetings with sports book leadership, mentor employees, and drive customer service. They will also handle escalated customer complaints and ensure staff follows company and state gaming agency rules.
Why It Might Be a Fit
This role requires a high level of customer service, operational management, and strategic thinking. The ideal candidate will be able to mentor employees, drive customer service, and handle escalated complaints. They will also be responsible for ensuring staff follows company and state gaming agency rules.
Requirements
- Expertise in sports betting options
- Ability to advise and answer customer questions
- Labor cost management and inventory control skills
- Strategic thinking and initiative development
- Mentoring and leadership skills
- Ability to handle escalated customer complaints
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
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