Role OverviewOversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service. Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service.
What You Will Do
Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping. Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
Why It Might Be a Fit
Proven ability to lead, train, and motivate a team in a fast-paced environment. Strong communication and problem-solving skills, with a focus on delivering exceptional guest service.
Requirements
- 2+ years of experience in sportsbook operations or a similar role within the gaming industry
- Must be able to use a computer and relevant software for job-related tasks
- Proven ability to lead, train, and motivate a team in a fast-paced environment
- Strong communication and problem-solving skills, with a focus on delivering exceptional guest service
- Ability to handle transactions and record-keeping with high accuracy
- A solid understanding of sports betting types, odds, and sportsbook technology
- Familiarity with gaming regulations and compliance requirements
- Willingness to work a flexible schedule, including nights, weekends, and holidays
- Responsibility for understanding and adhering to all company and VA Lottery compliance requirements
- Must be able to obtain a VA Lottery License
]]>