Role OverviewAs the face of our retail operation, you will provide high-level customer service to regulars and novice bettors, advising and answering questions to help them make informed decisions. You will also help the Book Manager maximize profitability, manage operational costs, and develop strategic initiatives to promote the sports book.
What You Will Do
Responsibilities include helping the Book Manager with operational information, managing labor costs and inventory, holding meetings with leadership, mentoring employees, driving customer service, and handling escalated customer complaints.
Why It Might Be a Fit
This role requires expertise in sports betting options, strong communication skills, and the ability to motivate staff to deliver exceptional customer service. You will also be expected to follow company and state gaming agency rules and regulations.
Requirements
- Expertise in sports betting options
- Strong communication skills
- Ability to motivate staff
- Follow company and state gaming agency rules and regulations
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